ServerCrowne Plaza Wilmington NorthClaymont, DE
A property of: Real Hospitality GroupPosted 4 weeks ago

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SALARY FIT
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Highly Competitive
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4.0

Job Description

REPORTS TO: Outlet / Banquet Manager

Purpose for the Position: To serve food in a friendly professional and efficient manner to patrons of the dining establishment, lounge, and banquet functions, thereby adding to a positive experience.

Essential Responsibilities:
  • Maintains standards of food and beverage quality and guest service quality.
  • Greets guests.
  • Ensures prompt request for drink order.
  • Presents menu, answers questions, and makes suggestions regarding food and service.
  • Suggests wine sales wherever appropriate.
  • Relays orders to the kitchen and beverage services.
  • Observes guests to fulfill any additional request and to perceive when meal portions have been completed.
  • Clears and resets tables.
  • Completes all side work as assigned.
  • Maintains a clean work and storage area.
  • Reading and understand MSDS.
  • May assist in the set-up, cleaning, and refreshing of the function rooms.
  • Attends department meetings.
  • Completes projects as determined by the Banquet Manager.

To do this kind of work, you must be able to:
  • Use arithmetic to total costs and make change (concessions).
  • Converse with different people to provide information and deliver service.
  • Stand and/or walk for long periods of time.
  • Lift and carry heavy objects like heavy trays.
  • Be available on nights, days, weekends and holidays.

Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing.

Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills: Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure.

Language Skills: Must have developed language skills to the point to be able to Read instructions, rules, and write sentence, speak clearly.

Relationships to Data, People and Things:

Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

People: Speak-Signaling: Talking with and/or signaling people to convey or exchange information; includes giving assignments and/or directions to helpers or assistants.

Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.
(ref. 55247)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
51-100
location Type:
Urban

Values

Accessibility
Challenge Status Quo
Customer Service
Diversity
Do Good
Loyalty
Passion

Perks

Commuter Benefits
Company Discounts
Family Medical Leave
Health Insurance Benefits
Job Training
Paid Holidays
Paid Sick Days
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Crowne Plaza Wilmington North
Crowne Plaza Wilmington Northshow more
Address630 Naamans Road, Claymont, DE, 19703 View map
Property typeHotel 
classMidscale 
room Count51-100 
location TypeUrban 

People (2)

Marcus ManningRooms Division ManagerWhat advice would you give someone wanting to get into hospitality? Advice I would give to newcomers in hospitality is to be visible, accountable, responsible and reliable. It really goes a long way.
Mahogany McCullumControllerWhat advice would you give someone wanting to get into hospitality? Remember always smile as you see in my picture...It's rare you catch me without smiling 😊. Everyday is a new day filled with so much opportunity!! You must embody patience...if not you better learn fast!!! The best thing I can tell someone coming in this industry is to have understanding. Being in this industry it goes hand in hand. Understanding your guests' needs, your associates' needs, and your ownership's needs. They are all vitally important!

Culture (12)

Maryland Hotel Lodging Association Stars of the IndustryReal Hospitality Group was proud to be in attendance at the MHLA Stars of the Industry Awards recognizing the efforts of our teams at the Aloft Ocean City and Dunes Manor Hotel. Congratulations to our nominees and winners.
Toys for Tots Collection 2019The basic mission of the Marine Toys for Tots Program is to collect new unwrapped toys and distribute those toys to less fortunate children at Christmas and, through the gift of a new toy, help bring the joy of Christmas and send a message of hope to America's less fortunate children.
Toys for Tots Collection 2019The basic mission of the Marine Toys for Tots Program is to collect new unwrapped toys and distribute those toys to less fortunate children at Christmas and, through the gift of a new toy, help bring the joy of Christmas and send a message of hope to America's less fortunate children.
Pledge to the American WorkerApprentice - Manager in Training Coretta was invited to attend the Pledge to the American Worker at the White House.
Cycle for FreedomOur team got together for a 45 minute competitive indoor spin session with SWERVE Fitness. All donations went to ECPAT-USA.
Feeding America Food DriveOur teams across the portfolio did a great job collecting food items for Feeding America.
Company Logo
This property is managed by
Real Hospitality Group