Micki KnottVice President, Human ResourcesAfter co-founding the first healing arts spa over 20 years ago in Nashville, TN, with the goal of helping educate people about holistic health principles including psychological, physical, social and spiritual. Micki attended Vanderbilt’s Owen School of Executive Management, graduating with an MBA in Human and Organizational Development. She pursued an entrepreneurial path in human resources and organizational development by establishing her own consulting firm until joining Starwood Hotels and Resorts as Director of Human Resources, opening a newly built 504-room, union hotel in California.
With a passion for all aspects of hospitality human resources executive leadership, she has brought value to a variety of branded and boutique hospitality organizations such as luxury hotels and resorts, The Greenbrier Resort and Spa, Marriott Hotels and Resort and historic Providence Biltmore. As a respected contributor within these organizations, her expertise in the development of branded employment and service cultures, along with functional HR design and implementation, has driven results and supported key organizational goals while cultivating valuable professional relationships.
Micki joined Coastal Hospitality Associates in 2016 as Vice President of Human Resources. An intuitive leader with proven ability to develop high performing teams, accommodate enterprise growth and align employee strengths with business requirements, Micki is a strategic business partner and advisor to senior operating management.
Sue RandVice President of AccountingSue Rand joined Coastal in July 2014, bringing a wealth of accounting and financial knowledge to the company. Sue previously worked with Crestline Hotels & Resorts as a Centralized Controller, where her role included regional oversight, planning, development and support activities for multiple properties spanning different brands and ownership groups.
Prior to her role as a centralized controller, Sue was a Director of Finance for the Crowne Plaza Hotel & Conference Center and Radisson Hotel & Conference Center. Her exposure to all levels of hotel accounting, as well as her deep knowledge of accounting systems, make her a valuable member of the Coastal team.
Sue’s responsibilities at Coastal include overseeing all aspects of company accounting processes, managing hotel and corporate accounting team members, and providing in-depth analysis on cash flow and other relevant financials. She will also focus on further strengthening hotel managers financial knowledge, and developing a more user-friendly and streamlined accounting process. Sue earned her Bachelor of Science in Accounting from the University of Vermont.
Jack H. ZimmermanSenior Vice President, OperationsJack H. Zimmerman brings 35 years of successful, hands-on experience to Coastal Hospitality Associates. Jack previously served as the Senior Director of Asset Management for a very large national firm, where he provided direction to the management of a portfolio of hotels and resorts representing leading brands such as Marriott, Intercontinental, Starwood, Hilton, and Choice hotels.
Jack is responsible for Coastal’s portfolio of full and limited service hotels, including P&L accountability, guest service excellence, property performance, including brand relations, and providing strategic direction and leadership to the general managers and their respective hotel management teams. Jack has particular experience with new openings and renovations, serving as the opening General Manager for sixteen hotels, and having been involved in over fifty branded renovations. Jack earned his Associates Degree in Applied Science/Business Management from Niagara University. He received his CHA certification from the American Hotel and Lodging Association’s Educational Institute in 1999.