Massage TherapistFairmont PittsburghPittsburgh, PA
A franchise of: Accor
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Job Description

Massage Therapist

Fairmont Pittsburgh's Health Club and Spa is currently seeking a knowledgeable and motivated Massage Therapist to join our energetic team. The candidate is required to have a proven background and is eager to make his/her mark in the Health Club and Spa. The therapist performs all massage and body treatments in a safe and professional manner to the guest/member. They also keep themselves updated with the latest trends and servicing protocols, all in an effort to provide uncompromising attention to the guest/member. Fairmont Pittsburgh's Health Club and Spa is currently seeking a knowledgeable and motivated Massage Therapist to join our energetic team. The candidate is required to have a proven background and is eager to make his/her mark in the Health Club and Spa. The therapist performs all massage and body treatments in a safe and professional manner to the guest/member. They also keep themselves updated with the latest trends and servicing protocols, all in an effort to provide uncompromising attention to the guest/member.

Hotel Overview: Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Responsibilities:

Reporting to the Health Club & Spa Manager, the incumbent will:
  • Adhere to the Spa Policy & Standard Operating Procedures
  • Perform massage and body treatments in a safe, professional and hygienic manner
  • Act as an ambassador for the spa representing the values of the brand and Accor
  • Knowledgeable about all aspects of treatments, retail, facility, and current offers
  • Maintain inventory of products to perform treatments in an orderly and neat fashion
  • Maintain cleanliness standards of treatment rooms and facility
  • Report for appointments on time, including adequate preparation time, and thoroughly review appointments before after completing each service
  • Always maintain a courteous, friendly and professional demeanor with guests/members
  • Assist in maintenance of treatment room(s) and other areas of facility where possible
  • Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment
  • Recognize arrivals of all VIP guests arriving in both the spa and hotel
  • Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery
  • Ensure guest preferences and special requests are accommodated to the best of the property's and operation's ability
  • Ensure guest satisfaction at all times by assuring safety and guest service is always the spa's first priority
  • Perform regular treatments and facility audits to maintain brand standards
  • Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority
  • Responsible for contributing to daily and monthly retail and/or treatment targets
  • Support the rest of your colleagues when requested
  • Understand and Adhere to the Accor Ethics & CSR book
  • Maintain guest confidentiality at all times
  • Deal with any guest complaints, comments or concerns with discretion and urgency
  • Participate in daily/monthly communication meetings
  • Lead by example in following all safety procedures and practices by the property
  • Report any dysfunctional equipment, potential hazards or emergencies to management immediately
  • Other duties as assigned
Qualifications:
  • Licensed Massage Therapist in the state of Pennsylvania.
  • Certification from an accredited school of Massage required.
  • All professional licenses are to be current
  • Currently certified in First Aid and CPR is required.
  • Must be able to work nights, weekends and shift work.
  • Previous experience as a Massage Therapist preferred.
  • Previous experience in a luxury health spa preferred
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem solving abilities.
  • Highly responsible & reliable.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shifts. May occasionally exert up to 10 pounds lift, carry, push, pull or otherwise move objects
  • Exerting up to 30 pounds of force occasionally, and /or up to 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Visa Requirements: Must have proof of valid U.S. work authorization.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Job Requirements

See Job Description

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
101-250
location Type:
Urban

Values

Innovation
Passion
Respect
Sustainability
Trust

Perks

401(K)
401(K)
401(K) Matching
Company Discounts
Company Outings
Dental Benefits
Disability Insurance
Discounted Staff Meals
Family Medical Leave
Flexible Spending Account (FSA)
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Fairmont Pittsburgh
Becoming a member of Accor Hotels is a wonderful experience and a
lifelong journey. At Fairmont Pittsburgh we believe everyone is unique
and our goal is to help you achieve your ambitions. With oushow more
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Address510 Market Street, Pittsburgh, PA, 15222 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeUrban 

People (1)

Sébastien BazinChairman and CEOAfter five years working in several financial positions in New York, San Francisco and London, Sébastien Bazin was appointed CEO of Hottinguer Rivaud Finances, an investment bank, in 1990, and then CEO of L’Immobilière Hôtelière, a hotel developer in France, in 1992. In 1997, he moved to Colony Capital, a private real estate investment firm, to head up its European branch and lead several acquisitions, principally in the hospitality sector (Générale des Eaux, Club Méditerranée, Lucien Barrière, Fairmont & Raffles, Buffalo Grill, Château Lascombes, Stadia Consulting and others). He joined Accor’s Board of Directors in 2005 and, via Colony Capital, became a Paris Saint-Germain shareholder in 2006 and the club’s Chairman in 2009. In August 2013, he resigned from his duties at Colony Capital and was appointed Chairman and CEO of Accor. Sébastien has been Chairman of the Théâtre du Châtelet’s Board of Directors since 2015 (and a Board member since 2013), is Vice-Chairman of the Gustave Roussy Foundation’s Supervisory Board, and has been a member of GE’s Board of Directors since 2016.

Culture (7)

Explore Limitless PossibilitiesWe’re so much more than hotels - we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30 + hotel brands, restaurants, nightclubs, spas, co- working spaces, and tech start-ups. Have a passion or want to change your passion? Challenge yourself and switch between jobs, brands, and career paths
Grow, Learn & EnjoyJoin the world’s leading school for lifestyle and hospitality. Acquire new expertise and enjoy life long learning, with courses tailored to your career and interest. Work isn’ t work if its something you love so join us and you join a community. Live your best life and explore the world with our special employee benefits.
Work With PurposeCaring for others is our superpower! We create memories that stay, connect people and cultures, and make the world that much smaller, everyday. Want to give back? Roll up your sleeves and change the world for good, with industry- leading programs to protect our planet and act as social elevators for our communities
Come As You AreWe believe in strength in unity, and power in diversity. What that means is a culture of inclusion that welcomes everyone, regardless of race, gender, background, or… anything really! Add your voice to 120 cultures and counting. So come as you as you are, and dare to be who you want.
Be LimitlessDo what you love. Care for the world. Dare to challenge the status quo!
RiiSE, our international network in support of gender equality & diversityAt Accor, we know diversity is a key factor in our collective performance. With over 29,000 members worldwide, our gender mix network Riise uses mentoring, training & events to fight stereotypes together.Its sole aim? To support and encourage equality and equity, or fairness between women and men, and to contribute to a more inclusive, diversified working environment for all. This network needs everyone, regardless of their country, culture or age, all united into "a single team."
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This property is a franchise of
Accor