HousepersonTRU by Hilton Orlando Convention Center Orlando, FL
A property of: Highgate Hotels
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Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .


Tru by Hilton Orlando Convention Center

Employment Status



The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).


  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

    • Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.

    • Use proper two-way radio etiquette at all times when communicating with other employees.

    • Use daily checklist to complete projects listed below as assigned.

    a. Elevator lobbies

    b. Ash urns

    c. Glass tables

    d. Furniture

    e. Ice machines/vending machines

    f. Elevator doors/frames

    g. Service landing/linen closets

    h. Stair wells

    i. Polish floors

    j. Other projects as assigned by management

    • Practice safe work habits to ensure safety to guests, fellow employees and self.

    • Handle items for "Lost and Found" according to the hotel standards.

    • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.

    • Report maintenance issues to Housekeeping Supervisor/Manager.

    • Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.

    • Pick up any Room Attendant's dirty linen or trash as needed.

    • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.

    • Vacuum guest corridors.

    • Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)

    • Deliver any clean linen to assigned sections, if applicable.

    • Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.

    • Ensure overall guest satisfaction.

Job Requirements


• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Must have a valid driver's license for the applicable state (property specific).

Job Details

Entry level

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TRU by Hilton Orlando Convention Center
We're off I-4, a mile from SeaWorld® Orlando, the Orange County
Convention Center, and Aquatica Orlando. Walt Disney World® and
Universal Orlando™ are within 10 minutes of the hotel. Finshow more
show more
Address6461 Westwood Boulevard, Orlando, FL, 32821 View map
Property typeHotel 
room Count251-500 
location TypeResort 

Culture (7)

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Our Beliefs
Aga Khan FoundationThe Aga Khan Foundation brings together human, financial and technical resources to address some of the challenges faced by the poorest and most marginalized communities in the world. Special emphasis is placed on investing in human potential, expanding opportunity and improving the overall quality of life, especially for women and girls.
Save the ChildrenSave the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
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This property is managed by
Highgate Hotels