Host/HostessThe London West HollywoodWest Hollywood, CA
A property of: Northwood HospitalityPosted 2 weeks ago

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Job Description

As the first person to greet and welcome guests, the restaurant host/hostess is a critical link to guest satisfaction. The host/hostess greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

* Greet and make all guests feel welcomed to the restaurant.
* Present a clean and professional appearance at all times.
* Maintain a friendly, cheerful and courteous demeanor at all times.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Set up host stand, review guest reservation book and maximize the set-up of the dining space to provide positive memorable guest experiences.
* Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards.
* Take guest reservations or provide information regarding the restaurant or any other hotel amenity or service.
* Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
* Assist with special projects (menu changes, signage, etc.) as needed.
* Ensure proper table set-up and make minor adjustments as needed.
* Examine each table for missing items. Remove any items that do not meet cleanliness standards.

* High school diploma or GED
* At least 18 years of age
* Basic computer skills
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Requirements

 

Job Details

Mid level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Balance
Collaboration
Integrity
Leadership
Passion
Respect
Teamwork

Perks

401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Life Insurance
Vision Benefits
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The London West Hollywood
The London West Hollywood at Beverly Hillsshow more
Address1020 N. San Vicente Blvd., West Hollywood, CA, 90069 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 
Company Logo
This property is managed by
Northwood Hospitality