Guest Experience Manager - Nautilus by ArloNautilus By Arlo Miami Beach, FL
A property of: Arlo Hotels
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Job Description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Guest Experience Manager!

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more".....

Our Hotel:

Originally built as the Nautilus Hotel, our boutique hotel on Collins Ave is located in the heart of Miami's Art Deco district. Designed by famed architect Morris Lapidus in the 1950s, Nautilus, features a comfortable design that emulates a luxury beach house with public spaces, rooms and suites that have an international and residential feel.

What is a Guest Experience Manager responsible for?

This position is responsible for welcoming and assisting in setting the tone for a guest's experience throughout their stay. the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.

Responsibilities include:

Assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

REQUIREMENTS:

Education and Experience
  • High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.
  • Previous supervisory experience
Benefits : Medical, Dental, Vision, 401k Program, Tuition Reimbursement (ref. 58020)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
101-250
location Type:
Resort

Perks

401(K)
Commuter Benefits
Dental Benefits
Job Training
Tuition Reimbursement
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Nautilus By Arlo
Hotelshow more
Address1825 Collins Avenue, Miami Beach, FL, 33139 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeResort 

Culture (1)

Arlo CaresArlo is dedicated to reducing our consumption foot print. One step at a time. This ticker is a real-time tracker of the single-use waste Arlo has conserved by making conscious choices and changes to our day to day operations; a reminder of the impact this has on our local and global communities, and proving that small daily changes can spark a movement. OurMission To serve as a home base for the eco-conscious community and spark sustainable changes in travel. How Home Base: Our team aspires to operate a sustainably conscious hotel that is turning a new leaf for the industry. From the elimination of single-use plastics to eco-friendly building functionalities, we’re committed to a mindful vision of hospitality. Green PARLOur Series: Known for our forward-thinking programming and engaging partnerships, Arlo is pioneering a platform for the eco-conscious community that’s dedicated to inspiring change. We’re bringing together thought leaders in the green space to discuss the benefits of green living, and how to make small yet mighty shifts that make our world a more beautiful place. Community: As explorers, we appreciate the beauty of travel and global ecosystems. Our team carefully curates events, festivals and ocean clean-ups that give back to charitable partners working tirelessly to keep our world clean.
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