General Manager Holiday Inn Express AnchorageNorthwest x Southern Hospitality Anchorage, AK
A property of: Northwest x Southern Hospitality
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Job Description

We are Hiring!!!   The Holiday Inn Express located in Anchorage, Alaska, managed by Northwest x Southern Hospitality (NSH) is looking for a courteous, customer service driven, happy, energetic, ambitious, and inspired  General Manager to join our growing hospitality team! If you think you are ready for the exciting world of hospitality then Northwest x Southern Hospitality is for you! 

This Position is responsible for management of total hotel operations. The general manager directs and coordinates activities of  all departments, such as engineering, operations, and housekeeping.  

Job Requirements

The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

  • Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.
  • Directs staff management in sales, engineering, quality, materials, operations and human resources. The role is responsible for the overall direction, coordination and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Manage and monitor the hotel guest service functions.
  • Responsible for the total financial performance of the hotel.
  • Develop and coordinate the hotel budget and forecasts.
  • Maintain costs and revenues to meet or exceed property budget and proposals.
  • Direct, execute and/or conduct and monitor the total preparation of financial statements and all account reconciliation.
  • Prepare accurate and timely forecasts per Northwest x Southern Hospitality policies, procedures and schedule.
  • Manage and monitor rate policies.
  • Authorize and restrict as necessary all room types and rate levels considering commitments, transients on the books, tentative, transient/group history, internal excess commits, etc., to maximize revenue on both the short and long term.
  • Track group and transient future reservations and, at appropriate levels of pickup, apply or release restrictions.
  • Manage hotel operations and associates to ensure customer satisfaction and room revenue goals.
  • Implement, monitor and maintain hotel inventory, recordkeeping, accounting, budget and purchasing policies per Northwest x Southern Hospitality policies and procedures.
  • Respond to hotel performance by monitoring Signature and Guest Satisfaction Scores.
  • Plan and administer hotel programs and policies to promote patronage.
  • Ensure a proactive team member support and/or Human Resources operation.
  • Effectively manage and develop all team members.
  • Select, train, supervise, develop, schedule, discipline and counsel team members per Northwest x Southern Hospitality policies and procedures.
  • Conduct performance appraisals.
  • Investigate complaints and initiate corrective action. Ensure a work environment free from harassment and/or discrimination.
  • Manage all team members to ensure prompt and courteous service and that guest expectations are exceeded.
  • Ensure hotel compliance regarding policies and procedures while constantly striving to improve all standards of operation.
  • Assure property operation meets internal audit standards.
  • Maintains safe working conditions within the Hotel.
  • Assure that safety incidents remain at or below the industry average and/or property objective.
  • Maintain SDS procedures and other requirements per OSHA standards.
  • Maintain compliance with brand programs and standards.
  • Meet or exceed productivity standards.
  • Maintain or exceed Northwest x Southern Hospitality profitability, guest and team member satisfaction standards.
  • Support and maintain local and national sales/marketing programs.
  • Inspect guestrooms, public areas and hotel grounds for cleanliness, maintenance and appearance.
  • Attend and conduct meetings in accordance with Northwest x Southern Hospitality policies and procedures.
  • Perform all other duties as assigned by supervisor to include cross training, MOD shifts, CPR and first aid training.
  • Demonstrate positive leadership characteristics, which inspire associates to meet and exceed

Northwest x Southern Hospitality standards.

  • Keeps Regional Vice President/Director of Operations promptly and fully informed of all problems or matters of significance.
  • At all times projects a favorable image of Northwest x Southern Hospitality to the public.

We offer a competitive salary and excellent benefits, and industry discounts. Potential for promotional opportunities to other NSH properties including Marriott & Hilton brands.

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law.

Job Details

Mid level
Full-time
Salary ($55k - $65k)

About this location

class:
Upscale
room Count:
101-250
location Type:
Suburban
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Northwest x Southern Hospitality
Uniquely situated in some of the most beautiful areas of the Pacific
Northwest & Alaska. We have award winning hotels where you will find
hospitality is the TRUE focus of our team. From our Doubleshow more
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Address390 Mallory Station Road, Franklin, TN, 37067 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeSuburban 

People (4)

Joanne HeadrickVice President of AccountingJoanne has over 30 years of experience in the hospitality industry. She started as a night auditor at a 90-room property in the Arizona desert. She is a Texas native, and soon returned to Texas to continue her hotel career. She has worked in various positions, from night audit to laundry to assistant general manager. However, she has made her home in accounting for the last 21 years. She was in accounting management with Starwood Hotels and Resorts for eight years before joining The Hotel Group in 2005. Joanne’s major accomplishments during her long career have been related to improving processes, cost controls, payroll, budgeting, internal controls, auditing, and staff development. She is committed to training hotels to control expenses, maximize their revenue, and protect their assets. With her role as vice president of accounting for Northwest x Southern Hospitality, she will continue to look for new ways to be more cost-efficient while maintaining the quality of service required by our customers. After 25 years, Joanne has made it back full circle to the Arizona desert, where she loves to swim during the long, hot summer. Joanne is an avid reader of mystery novels, and enjoys cooking as well as taking her nieces and nephew to the zoo.
Isabel DreherVice President of Human ResourcesWith over 25 years in the hospitality industry, Isabel’s career has been a testament to working from the ground up. Isabel’s path from an hourly team member to vice president of HR has equipped her with indispensable awareness for getting things right ­– and doing what’s right. With the HR landscape ever-evolving, Isabel stays current on both national and local legislation and initiatives, as well as streamlining HR processes, ensuring EEOC compliance, and systematically maintaining internal training and team member engagement. She believes in treating people fairly and with respect, knowing that you will get the same in return. Isabel is always looking to make sure we operate with the highest level of integrity in everything we do. It all comes down to respect, treating people fairly, and simply appreciating them. She considers her coworkers her friends, her family, and her support. Isabel likes to laugh and have fun while working hard to accomplish great things both professionally and personally. She enjoys spending quality time with her family. She is blessed to have 4 children, Arielle, Elizabeth, Lucas, and Jacob. When she is not cheering them on in their milestones with her husband, David, they really enjoy family vacations. Isabel, David, and the “team” enjoy traveling from the ski slopes to anywhere tropical. In her spare time you may see Isabel at the barre (Cardio Barre that is … she loves to dance).
Katherine SteedVice President of Sales & MarketingAs a 20-year sales & marketing expert, Katherine brings her talent and skill to Northwest x Southern Hospitality LLC. Throughout her tenure, Katherine has built a team of knowledgeable sales & marketing, revenue management, and e-marketing professionals with a combined 100+ years of experience – all promoted and developed from within. Top-line revenue being Katherine’s primary responsibility, her focus is developing successful sales and revenue management strategies. Katherine graduated from the University of Tennessee with a bachelor’s degree in Hotel and Restaurant Management. Some of her fondest college memories are from the 4 summers she interned at Walt Disney World. Having worked in the restaurant business from the age of 16 through college, she decided to move into the hotel business by accepting an internship in Memphis, TN. She missed her beloved Tennessee Volunteers, and later decided to move back to Knoxville, TN where she accepted her first sales manager position at the Hilton Downtown Knoxville. Katherine has worked under Lara Latture since 2003 as director of sales, marketing manager, director of marketing, and vice president of sales & marketing. She values her team and manages with high expectations while creating a relaxed and fun environment. Her creed is “Simply doing work that matters and serving with excellence.” Katherine truly believes it’s important to build a team that works hard and plays hard together. She considers her team and coworkers family, and does whatever it takes to make them successful. When she’s not working, you can probably find Katherine playing golf or at the baseball field cheering on her 2 boys.
Lara LatturePresidentLara Latture, CHA, is southern hospitality at her core. As president of Northwest x Southern Hospitality, Lara is at the helm of what works in hospitality with her wit, no-nonsense business approach, and genuine understanding of the industry. Lara’s early work career began in retail with Parisian Department Stores. She credits their great training programs with developing her keen marketing and sales skills, but her big smile and pat-on-the-back management style moved her up the career ladder. Her hospitality experience is a true testament to working from the ground up. She began her career as a director of sales selling mobile entertainment space, then as a GM, director of operations and her most recent role: chief operating officer and executive vice president of The Hotel Group for the last 20 years. Lara knows each and every position of the hotels she manages, because she’s worked in each and every position in a hotel. One of her team’s favorite pictures of her shows her in uniform, pushing a housekeeping cart, complete with a circus-colored duster. “It radiates fun,” her team says. “We all work hard and have our shortfalls, but Lara is always the one who’s rallying us to the finish line, who’s standing there cheering and always has our back.” Lara leads hotel operations, sales and marketing, renovation and construction, HR and more in her fast-paced world. At the end of the day, she enjoys nothing more than being with her husband David, son Tucker, a recent graduate of the University of Tennessee, and her parade of animals. “My pets get a smile and pat on the back too … usually as they’re all trying to share lap space!”
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