GENERAL MANAGER / AREA GENERAL MANAGER - The Virginian LodgeThe Virginian LodgeJackson Hole, WY
A property of: Springboard Hospitality (formerly OLS Hotels & Resorts)Posted 5 days ago

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Job Description

Job Details

Job Location: The Virginian Lodge - Jackson Hole, WY

Position Type: Management

Salary Range: Undisclosed


As the co-visionary in charge of transforming a classic motel and saloon into an independent boutique, you will build your team, tell the brand story, relaunch the resort, manage the operations, and establish ties with the beautiful community of Jackson, Wyoming. This job will not be easy. Oh, but this job will be fun.

Your team will create unforgettable guest experiences and outperform expectations. You will cultivate an environment of warmth, hospitality, and inclusiveness for staff as well as guests. Locals and visitors alike will dream of the next time they can pull up to The Virginian and rediscover its magic.

For the right candidate, responsibility (with commensurate increase in compensation) may extend to an additional property in market.

Here's what the job entails:
  • Overseeing the transition period before and after renovation, relaunching the property and branding (hiring and collaborating closely with the Property's Director of Experience, outside advisors, and consultants), and building the operations into a successful but unpretentious resort.
  • Managing 170 laid-back new guestrooms, several glamping sites/Airstreams, a direct-operated Saloon and Restaurant, a drive-thru liquor/concession, a 5,000sf meeting space, an RV Park, and several independent tenants. Your contemporaries will envy the style, size, and scope of your property, which will become a nationally- recognized destination for locals and intrepid visitors alike
  • Ensuring your team will deliver elite-level guest satisfaction through consistent programming of unforgettable guest experiences without sacrificing the hotel's profitability goals.
  • Managing for financial performance, working with your team and your support at Corporate to prepare materials and communicate results during regular meetings with Ownership.

How your success will be measured:
  • Building a Great Team—creating a high-performing service culture with strong employee satisfaction scores.
  • Smooth Operations—ensuring safety and compliance on property as well as managing operations to maximize efficiency.
  • Financial Performance—ability to prepare and exceed challenging budgets.
  • Public Perception—success in guest satisfaction, awards, and rankings.
  • Communication—ability to manage up and down with confidence and preparedness.

Job requirements:

Education: College degree or equivalent

Experience: Ample experience as a Hotel Manager, including managing food and beverage

Other: Fluent English, plus additional language ability helpful

Springboard Hospitality (OLS Hotels & Resorts) is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

Job Requirements


Job Details

Senior level

About this location

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Family Medical Leave
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The Virginian Lodge
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Address750 West Broadway, Jackson, WY, 83001 View map

People (3)

Claudia JacksonSenior Vice President of OperationsClaudia Jackson has more than 30 years of experience in the hotel industry. She has worked with a variety of hotel companies in sales and marketing, including Embassy Suites, Intercontinental Hotel Group / Holiday Inn, Marriott, Radisson Hotels, and independent boutique properties. Prior to joining the OLS corporate executive team, Claudia held director of sales positions at several OLS-managed properties and also served as general manager of Le Montrose Suite Hotel in West Hollywood.
Martti MannojaExecutive Vice President/Chief Operating OfficerMartti Mannoja’s 40-plus years of hospitality experience drives operational efficiencies across all OLS properties. Before joining the OLS team in 1991, he served as corporate director of reporting/assistant corporate controller for Colony Hotels & Resorts. Martti also spent 13 years with the Radisson Hotel Corporation in various senior-level financial management positions.
Benjamin RafterCEOBen Rafter leads growth, strategy and hotel revenue generation for OLS. Before joining, he was president and CEO of Aqua Hospitality and president of Aston Hotels & Resorts — the largest hotel operator in the Waikiki market. Previously, Ben grew Aqua Hospitality fivefold in less than four years, from a small Waikiki operator to the only hotel company on all six Hawaii tourism islands. Also while at Aqua, Ben completed more than 20 renovations as well as new, ground-up developments. He was so confident of the Aqua team’s operational capabilities he placed his personal cell phone number in all of Aqua’s hotel rooms. When the company was sold to Interval Leisure Group (IILG, Aston’s parent), Ben estimated his number was accessible to more than 2 million visitors to Hawaii a year. Prior to Aqua, he spent more than 15 years guiding successful tech companies. In various roles he created global innovation centers, acted as a principal strategist for G2000 and startup companies, and founded companies of his own. In 1996, he co-founded Innerlinx (LiveBid), which was acquired by Ben began his career in the distribution department of Westin Hotels & Resorts.

Culture (1)

Powered By The Brightest Minds In BusinessOur people are the cornerstone of the OLS experience. Call it our culture. Call it a family. We believe in nourishing talent, motivating creativity, and supporting our employees’ ambitions with compassion and respect. We like to see our associates grow within the ranks and thrive at every level. As a result, our team members are at the top of their game. They’re known in the industry for ‘getting it right the first time.’ They’re empowered, innovative, and authentically love serving our guests.
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This property is managed by
Springboard Hospitality (formerly OLS Hotels & Resorts)