General ManagerHAMPTON INN TUKWILATukwila, WA
A property of: InterMountain Management
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Job Description


Come and see for yourself how rewarding a career with InterMountain Management can be!

General Manager 

There are many reasons you would like working for InterMountain Management. While we believe a job well done is its own reward, we also realize that benefits for full-time employees like health insurance, vacation time, and competitive compensation are valuable incentives. We want our associates to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate offices. Employee integrity is reciprocated through mutual respect and forthright communication. We appreciate the strong work ethic of our associates and believe in promoting from within when possible. We understand that the success of our company is directly proportional to the success of our associates, and we empower them to achieve their best. No matter the position, InterMountain Management delivers constant training and support for a rewarding career.

Join InterMountain Management and allow your talent to shine!

General Manager Job Details

An ideal General Manager candidate must possess extensive knowledge of hotel operations, a positive attitude, the ability to oversee all operations activities and departments in hotel in order to maximize revenue, deliver a positive guest experience and create an team atmosphere that promotes learning and mentorship.   

General Manager Duties and Responsibilities

  • The General Manager will provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
  • Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
  • The General Manager will develop annual budget and capital expenditure plans.
  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Prepare and submit on a timely basis operational results/reports to corporate office/owners.
  • Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place.
  • Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
  • Accompany Sales Manager on sales calls and take ownership of the entire sales process
  • The General Manager will become involved in community and/or government affairs.
  • Remain highly visible and be readily available for guests at all times.
  • Thoroughly understand and implement the Brand service culture.
  • Support team members to ensure the team's entire workload is completed daily.
  • Perform other duties as required.

Job Requirements

General Manager Job Requirements

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.    

General Manager Education and/or Experience

  • Hotel Management, General Business or Marketing degree preferred.
  • Two to three years management experience preferred.
  • Or equivalent combination of education and experience.

General Manager Knowledge, Skills and Abilities

  • Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.
  • Ability to work in a fast-pace, high energy and demanding work environment.
  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
  • The General Manager requires a good understanding of revenue generation and profit/loss implications.
  • Possess strong working knowledge of P&L statement.
  • Ability to work as a team player with all levels of hotel staff.
  • Excellent guest relation skills.
  • The General Manager requires strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
  • Dedicated, hard-working, self-motivated to work independently with little guidance.
  • Good computer skills.
  • Good management skills.
  • Practice safety standards at all times.

Job Details

Senior level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Community
Empowerment
Family
Integrity
Respect

Perks

Health Insurance Benefits
Paid Time Off
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HAMPTON INN TUKWILA
HAMPTON INN TUKWILAshow more
Address7200 S. 156th Street, Seattle, WA, 98188 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (4)

Mark FrentzDirector of Training and DevelopmentMark joined InterMountain Management in 2003 as a Front Desk Associate at a Residence Inn. Since that time, Mark served several years in a General Manager capacity, and then as a Senior Regional Director of Operations. In 2011, Mark created InterMountain’s first training program, and now oversees it as Director. Mark is responsible for all training, and is also closely involved with the Operations Team, developing procedures to effectively rollout, implement, and support all new initiatives.
Pam MeadorDirector of Human ResourcesPam came to InterMountain in 2007 with 20+ years experience in payroll and human resources. She began here as a payroll associate for all of the owned properties, and after 1 year, stepped into the human resources role as Human Resources Manager. She has now taken on the role of Director of Human Resources. Pam believes the key to having successful employees is in providing them with proper, ongoing training that is job-specific. She also believes in the importance of showing support and encouragement to all of our employees, and recognizing those individuals who really “shine”.
Nan CummingsDirector of OperationsNan Cummings began her career with InterMountain in 1991, and during those 21 years she has been involved in many different areas of the company. In her role as Director of Operations, she strives to keep the InterMountain family culture intact as the company continues to grow. However, she realizes that bigger isn’t always better if we lose sight of our core values, which she believes makes us a unique management company.
Dewey WeaverOwnerFounder and sole owner of InterMountain Management, Dewey entered the hospitality industry at the age of 11, and has held jobs in every aspect of the business. His experience as a former dishwasher, housekeeper, front desk clerk, manager – and hotel property owner – gives Dewey the ability to oversee operations from every perspective, and maximize results wherever possible.

Culture (1)

Careers with InterMountain ManagementThere are many reasons you would like working for InterMountain Management. While we believe a job well done is its own reward, we also realize that benefits for full-time employees like health insurance, vacation time, and competitive compensation are valuable incentives. We want our employees to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate offices.
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This property is managed by
InterMountain Management