FRONT OFFICE AGENTOhia Waikiki HotelHonolulu, HI
A property of: Springboard Hospitality (formerly OLS Hotels & Resorts)
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Job Description

Job Details

Job Location: Ohia Waikiki Hotel - Honolulu, HI

Salary Range: Undisclosed


Are you a good host at a party?

Do you make your guests feel welcome as they enter your space while you make sure that everything is ready?

Are you excited to recommend places to go, where to eat, and all the fun stuff that your neighborhood has to offer? If so, you may be a good fit as our Front Office Agent.

We are in search of a vivacious, engaging and customer-focused FRONT OFFICE AGENT.

Here's your main responsibility:

As the front office agent, you will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all company standard operating procedures.

These are what you need to do:

1. Handle guest registration and room assignments, accommodating special requests whenever possible.

2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5. Cancel room reservations according to procedures.

6. Walk customers in a professional and courteous manner according to procedures.

The ideal candidate is a "people-person" and will have open availability as the hotel is a 24-hour operation.

You may be assigned these:
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell/Valet and Reservationist.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
  • Perform special projects and other responsibilities as assigned.
  • Participate in hotel committees and task force assignments.

Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence.

Our expectations from you:

• Abide by payroll policies, procedures, Meals and Rest Periods policy and Springboard Rules of Conduct.

• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.

• Read and abide by all the regulations and rules of conduct stated in the Springboard Associate Manual

These are what the job requires:

Education: High School education or equivalent experience.

Experience: Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

Skills and Abilities:
  • Ability to operate a computer, calculator, phone, printer
  • Must possess a good knowledge of computerized hotel systems i.e. OPERA PMS and other software such as Microsoft Office
  • Must be a positive team player
  • Ability to compile facts and figures with the ability to analyze moderately complex mathematical calculations
  • Good written/verbal communication skills
  • Must maintain a warm and friendly demeanor
  • Maintains composure and objectivity when needed
  • Very good telephone and guest relations etiquette and skills

No. of associates supervised:None

Hours Required: Scheduled days and times may vary based on need

Interested and qualified candidates, please apply directly at

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

Job Requirements


Job Details

Entry level

About this location

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Family Medical Leave
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Ohia Waikiki Hotel
Ohia Waikiki Hotelshow more
Address2280 Kūhiō Avenue, Honolulu, HI, 96815 View map

People (3)

Claudia JacksonSenior Vice President of OperationsClaudia Jackson has more than 30 years of experience in the hotel industry. She has worked with a variety of hotel companies in sales and marketing, including Embassy Suites, Intercontinental Hotel Group / Holiday Inn, Marriott, Radisson Hotels, and independent boutique properties. Prior to joining the OLS corporate executive team, Claudia held director of sales positions at several OLS-managed properties and also served as general manager of Le Montrose Suite Hotel in West Hollywood.
Martti MannojaExecutive Vice President/Chief Operating OfficerMartti Mannoja’s 40-plus years of hospitality experience drives operational efficiencies across all OLS properties. Before joining the OLS team in 1991, he served as corporate director of reporting/assistant corporate controller for Colony Hotels & Resorts. Martti also spent 13 years with the Radisson Hotel Corporation in various senior-level financial management positions.
Benjamin RafterCEOBen Rafter leads growth, strategy and hotel revenue generation for OLS. Before joining, he was president and CEO of Aqua Hospitality and president of Aston Hotels & Resorts — the largest hotel operator in the Waikiki market. Previously, Ben grew Aqua Hospitality fivefold in less than four years, from a small Waikiki operator to the only hotel company on all six Hawaii tourism islands. Also while at Aqua, Ben completed more than 20 renovations as well as new, ground-up developments. He was so confident of the Aqua team’s operational capabilities he placed his personal cell phone number in all of Aqua’s hotel rooms. When the company was sold to Interval Leisure Group (IILG, Aston’s parent), Ben estimated his number was accessible to more than 2 million visitors to Hawaii a year. Prior to Aqua, he spent more than 15 years guiding successful tech companies. In various roles he created global innovation centers, acted as a principal strategist for G2000 and startup companies, and founded companies of his own. In 1996, he co-founded Innerlinx (LiveBid), which was acquired by Ben began his career in the distribution department of Westin Hotels & Resorts.

Culture (1)

Powered By The Brightest Minds In BusinessOur people are the cornerstone of the OLS experience. Call it our culture. Call it a family. We believe in nourishing talent, motivating creativity, and supporting our employees’ ambitions with compassion and respect. We like to see our associates grow within the ranks and thrive at every level. As a result, our team members are at the top of their game. They’re known in the industry for ‘getting it right the first time.’ They’re empowered, innovative, and authentically love serving our guests.
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This property is managed by
Springboard Hospitality (formerly OLS Hotels & Resorts)