Front Desk Agent (part-time)Hilton Garden Inn OrlandoOrlando, FL
A property of: Auro HotelsPosted 1 month ago

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Job Description

Hilton Garden Inn Orlando airport is seeking an experienced Front Desk Agent for their busy property. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests. 

 

Essential Job Functions

  • Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
  • Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
  • Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
  • Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
  • Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
  • Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.


Job Requirements

 

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Job Details

Entry level
Part-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Adaptability
Balance
Integrity
Teamwork

Perks

401(K)
Company Discounts
Dental Benefits
Flexible Spending Account (FSA)
Health Insurance Benefits
Job Training
Vision Benefits
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Hilton Garden Inn Orlando
show more
Address7300 Augusta National Drive, Orlando, FL, 32822 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (3)

John DeckCorporate Director of Food & BeverageFocus: Culinary and Mixology Operational Support, Field Mentor, F&B Innovator Prior Experience: Hotel General Manager, Operations Director, F&B Director Education: Georgia Southern University, BA Personal: Culinary Connoisseur, Sports Enthusiast, Jet Setter, Father of Four, Inspirational Motivator
Vernita Harris, CHTDirector of Training & RecruitmentFocus: Training & Development, Talent Recruitment Prior Experience: Director of Human Resources, Marriott Greenville; Adjunct Professor, University of Phoenix-Greenville; Employment Manager, Hyatt Regency Greenville Education: USC-Upstate, BA Webster University, MA Personal: Loves cooking, spending time with family, traveling
DJ RamaPresident and CEOFocus: Strategic, drive growth, people champion Prior Experience: Marriott Corporate, IHG Education: Johnson & Wales University, Cornell University, Harvard Business School (OPM) Personal: Travel, hiking, reading, community service

Culture (2)

Clean the World Partnership and ProgramDiscarded soap and bottled amenities left behind by guests at Auro Hotel properties now have a second life thanks to a recycling program from Clean the World that helps fight the spread of preventable diseases.
ONE – Outreach, Nurture, EncourageWe’re keeping our promises by getting involved in our neighborhoods and communities, using our time, talents and resources to meet the needs of those around us in tangible ways. Our company is full of caring volunteers who are looking for ways to meet the needs of those around us—whether that includes spending time with kids after school, helping serve food at a local food kitchen or giving money towards a water purification plant in India. We strive to set an example within the industry, and see every partnership as an opportunity to benefit the places we call home. Our Giving Principle – Our guiding principle of giving is 1-1-1. Annually, we strive to donate 1% of our profit; 1% of our product; and 1% of our personnel to fulfill our mission.
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Auro Hotels