Property
Front Desk AgentTexas Western Hospitality Head OfficePlano, TX
A property of: Texas Western HospitalityPosted 3 weeks ago

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Job Description

Hilton Garden Inn Frisco and managing partner Texas Western Hospitality own and operate over thirty hotels, ranging from select service and full service to extended stays. We build and manage only the best brands. We proudly fly Marriott, Hilton, and Holiday Inn flags. We operate hotels throughout Texas, Arizona, North Carolina, and Washington State. We also have several properties currently under construction, which will be opening in the near future.

At TWH, we fly the best flags, build the best hotels and employ the best people. This simple, yet proven strategy has allowed us to deliver exceptional results to our stakeholders, investment partners, owners, associates, and customers alike.

The Front Desk Agent will:
  • Books guest reservations and/or coordinates with reservation center
  • Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
  • Handles confidential information, including guest records, with a high degree of integrity
  • Answers and routes call as appropriate; takes guest messages with accuracy
  • Assists with sales and marketing efforts as directed by the Front Office Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass on log
  • Replenishes Market pantry as needed and keeps the area clean
  • Ensures common area/lobby is clean
  • Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
  • Answers phone in a prompt, efficient, and friendly manner.
  • Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
  • Answers guests’ questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
  • Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
  • Balances cash bag at open and closing of each shift.
  • Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.


Note: Other duties as assigned by supervisor or management

Job Requirements

 

Job Details

Entry level
Full-time

About this location

floors:
11-25
class:
A
building Type:
Commercial

Values

Authenticity
Entrepreneurial
Family
Respect
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Texas Western Hospitality Head Office
show more
Address13647 Montfort Drive, Dallas, TX, 75240 View map
Property typeOffice 
floors11-25 
class
building TypeCommercial 

People (3)

Tony BattelleChief Operating OfficerFavorite part of the job Passion for this business has kept me engaged over the years. Our business is ever changing, and continuous improvement is critical in driving successes - change is good. Favorite Room Service Item Crunchy French Toast. Well, really that’s my wife’s favorite. I don’t really have one! Favorite TWH property to stay at If we had to pick one word to describe Tony, it would have to be passionate! Tony started in the business as a bellman during college, and his passion for this industry has lasted 28 years. Starting from the ground up proved beneficial to Tony, as he honed his skills in all aspects of the hotel industry. We have those early mentors to thank for harnessing that spark of passion and converting it for use in a success driven powerhouse. Our favorite thing about Tony? The fact that his enthusiasm and energizing leadership style catches like wildfire with those that work with him; seeing team members grow fuels Tony’s zealous energy! That’s what got him where he is, and why he’s such a perfect fit for the TWH team. Another asset in Tony’s arsenal also happens to be his favorite part of this industry; adaptability and change. It’s one of his key talents and is the reason why he can work so well with a dynamic portfolio of brands including Marriott Hotels & Resorts, Hilton Hotels & Resorts, Starwood Hotels and Hyatt Hotels. It’s also why he’s been such an asset to leading management companies in the United States like White Lodging, Remington Hotels and most recently, Aimbridge Hospitality, where he held the title of Senior Vice President of Operations. His ability to inspire the entrepreneurial spirit in those around him, his dedication to and passion for the industry, plus a keen eye for opportunity in change makes Tony a perfect asset.
Michael H. MahoneyPresident and CEOReason I work at TWH: Entrepreneurship. TWH continuously provides the platform to create value for stakeholders. Favorite part of the job: Variety. Each asset we create and manage presents its own unique set of challenges and rewards. Favorite TWH moment: Not a defined point in time, but an ongoing freedom to strive for creative success. Michael’s worked with Gene for more than 25 years. (Worthy of a medal.) And he’s overseen more than 40 hotel developments since 1995. (Worthy of a display case of medals.) Now in 2012, Michael has been named President and CEO of Western International. Michael’s one of the main guys who brings a new hotel development to life. He oversees and implements just about everything: Helps associates acquire land and financing. Oversees architects. Works directly with general contractors. Tackles planning and zoning cases. Facilitates governmental and regulatory approvals. Sleeps occasionally. So if you had a really nice stay at that new Hilton in Chandler, Arizona, give Michael a hearty pat on the back. Then leave him alone. The man has work to do.
B. Gene CarterFounder & ChairmanFavorite part of the job: Interaction with junior associates. What makes me rest easy: Nothing. Change occurs daily. You must be alert. I got into this business because: You can change rents every day. Gene is Founder, Chairman, and proverbial backbone of Western International Realty, L.P. A company that, as Gene puts it, is a family business. And pretty much everyone at WI would agree. No one's a stranger around here. And it's not uncommon to see the Carter family dropping by. In fact, his wife Nancy handles all parts of the interior design for the hotels. Gene first got into commercial real estate development back in 1965. And his experience soon grew to include management and operations areas and, specifically, hospitality. In 1990, Gene decided to refocus his efforts and expertise exclusively on his first professional love: developing and operating hotel properties. And under Gene's leadership, Western International has garnered a lot of acclaim: Marriott's Developer of the Year (1998, 2007), Marriott's Partnership Circle Award (2001), and WI is consistently one of Marriott's leading franchisees. And Gene's done well for himself, too, earning recognition by Hilton Hotels as Developer of the Year (2009). Gene's a graduate of Texas A&M University (don't hold that against him), and he attended law school at the University of Texas and Southern Methodist University. When he's not working, he's wishing he were. As Gene puts it, 'When you love what you do, it's hard to turn it off.'

Culture (1)

Texas Western Hospitality CultureLike hospitality, you rule at TWH. Here’s the deal: when you get a bunch of talented, good-natured people who love what they do, the accomplishments they make and the people they work with together, well, you’re naturally going to have a pretty hospitable place. The kind that’s nurturing and brings out the best in people. So if you’re a genuine go-getter, there’s really no limit to what you can do. Which makes TWH a pretty exciting company to work for. And that’s the way it should be.
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Texas Western Hospitality