Director of Human ResourcesLotte New York PalaceNew York, NY
A property of: Lotte New York Palace
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Job Description

Purpose of Role
- To provide effective leadership to build capability & drive performance of HR team
-  To set direction & provide strategic oversight of the operational execution of the HR & internal communications policy & system to maximize organizational flexibility, build talent, capability & capacity to enhance The LOTTE New York Palace Brand & ensure short & long term business success
- Act as an ambassador & key spokesperson for the hotel with internal & external stakeholders

Core Job Responsibilities
-  To set direction & provide effective leadership with HR team in order to maximize individual & team potential & develop future  capability
- Inspire exceptional HR team performance & mentor HR team members
- Build HR team capability, knowledge & resources to meet long term business goals
-  To develop & oversee the effective operational execution of HR policy, strategy & system in order to attract, retain & develop  top talent
- Define & direct HR policy & translate into employment terms & operational procedures
- Build & implement an organization development strategy to create a fit & flexible organization
- Set direction & oversee the implementation of hotel-wide talent management strategy
-  Provide strategic oversight of an effective learning & internal  communication framework, plan & system to build talent, capability  & knowledge across the hotel
- Develop & deploy effective HR tools to empower & enable managers & team members
- Troubleshoot & provide guidance to operational managers to manage complex performance & disciplinary issues
- Accountability for day-to-day P&L in HR area
-  To oversee the development & execution of an internal communication strategy to engage employees behind hotel vision, mission, values,  service & operational goals
- Develop innovative solutions to enhance hotel-wide communications
-  Design & deploy an effective document management system to drive operational consistency & improvement of standards (ex: policies,  procedures, guidelines)
- To build long-term HR & people strategies to maximize hotel  flexibility, build talent capability & capacity to meet future  business demands & enhance the Palace brand
- Develop new HR concepts & standards
- Anticipate future HR & employment trends
-  To act as a key spokesperson for HR area of the Hotel in order to achieve Hotel vision & build & enhance positive brand image with  internal & external stakeholders
- Design & lead cross-departmental & hotel-wide meetings and events
- Lead & facilitate HR team meetings
- Member of Executive Committee leadership team
-  To investigate employee complaints/grievances and/or alleged violations  of hotel policy/procedure to reach an unbiased determination of facts  involved

Scope of Role
- HR & Employment policies and systems
- Recruitment & Retention; Rewards, recognition
- Competencies, capability & performance management
- Learning & Development (Management & Staff)
- Talent management, succession planning & leadership development
- Internal Communications
- Hotel Document management system
- Budget accountability of Human Resources
- Develop long-term capability across all Hotel teams
- Identify future trends in HR & employment, including regulations & legislation
- Instrumental in attracting & retaining all Hotel resources
- Develop & lead complex, wide-ranging projects and/or programs
- Labor Relations
- Close collaboration with General Manager

Functional Knowledge
In-depth knowledge of HR & development processes & related disciplines of:
- Training & Development -- including management development
- Employment Law, Health and Safety, and other HR-related legislation
- Talent management: Recruitment & retention
- Rewards & recognition, including benefits
- Performance management
- Labor Relations
- Good knowledge of IT systems & their application in an HR environment
- Proven ability to build internal relationships
- High level of computer literacy

Leadership Competencies
- People management and development
- Influence
- Communication
- Developing relationships
- Planning for Action
- Analyzing information
- Decision Making
- Business Development
- Drive and resilience

Business Management
- Profitable business
- Service Excellence
- Quality/Improvement
- Employee satisfaction

Job Requirements

Bachelors Degree in related field
Relevant professional qualifications

- Extensive progressive experience in HR Leadership role, preferably in Five Star Hotel establishment
- Previous supervisory responsibility required
- Extensive experience relating to HR & Employment Law
- Strong experience in a leadership/senior management role

Job Details

Senior level

About this location

room Count:
location Type:


401(K) Matching
Commuter Benefits
Company Discounts
Dental Benefits
Disability Insurance
Family Medical Leave
Flexible Spending Account (FSA)
Free Daily Meals
Health Insurance Benefits
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Lotte New York Palace
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Address455 Madison Avenue, New York, NY, 10022 View map
Property typeHotel 
room Count501-1000 
location TypeUrban 
Company Logo
This property is managed by
Lotte New York Palace