Assistant General ManagerCOURTYARD SPRINGSpring, TX
A property of: InterMountain ManagementPosted 4 weeks ago

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Job Description

Assistant General Manager


Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

Perform quality assurance (QA) requirements for department.

Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.

Receives, records, and acts on guest complaints and grievances, as well as compliments and commendations.

Assists the General Manager in directing and overseeing all operational activities and departments in the hotel to maximize revenue and deliver a positive experience and exceptional customer service for the guests.

Receives, records, and acts on guest complaints and grievances, as well as compliments and commendations.

Ability to perform all Front Office duties to include: Front Desk, Van Driver and accounting functions.

Basic knowledge of how to solve Front Office equipment problems and/or who to contact for resolutions.

Be readily available and approachable for all guests.

Ensure that departments achieve or exceed guest's service expectations.

Extend professionalism and courtesy to guests at all times.

Become involved in community and/or government affairs.

Assist supervisors in understanding associates ever-changing needs and expectations, and exceed them.

Set clear expectations for team members; post and update.

Communicate all goals and results with associates.

Create a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.

Lead by example demonstrating self-confidence, energy and enthusiasm.

Motivate and encourage staff to solve guest and associate related concerns.

Recognize good team performance on a continuous basis through reward and recognition programs.

Conduct monthly reward and recognition meeting celebrating goal and associate achievements.

Job Requirements

Assistant General Manager Education and/or Experience:

Hotel Management, General Business or Marketing degree preferred.

Six months to one year hotel or management experience preferred.

Or equivalent combination of education and experience.

Assistant General Manager Knowledge, Skills and Abilities:

Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.

Excellent verbal and written communication, telephone, and presentation skills.

Ability to work in a fast-pace, high energy and demanding work environment.

Good understanding of revenue generation and profit/loss implications.

Possess strong working knowledge of P&L statement.

Understand MARSHA Inventory and daily selling strategies.

Ability to work as a team player with all levels of hotel staff.

Excellent guest relation skills.

Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.

Dedicated, hard-working, self-motivated to work independently with little guidance.

Effective negotiation skills and strategic thinking.

Good computer skills.

Good management skills.

Practice safety standards at all times.

Skill in operation of listed tools and equipment.

Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

Assistant General Manager SPECIAL REQUIREMENTS:

Prompt and regular attendance

The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.

Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.

Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.

Participate in all mandatory job training and meetings.

Participate in self-development to include participation in company sponsored seminars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).

Current and valid drivers license.

Job Details

Senior level
Bonus Plan

About this location

room Count:
location Type:




Health Insurance Benefits
Paid Time Off
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Address22742 Holzwarth Road, Spring, TX, 77389 View map
Property typeHotel 
room Count51-100 
location TypeUrban 

People (4)

Mark FrentzDirector of Training and DevelopmentMark joined InterMountain Management in 2003 as a Front Desk Associate at a Residence Inn. Since that time, Mark served several years in a General Manager capacity, and then as a Senior Regional Director of Operations. In 2011, Mark created InterMountain’s first training program, and now oversees it as Director. Mark is responsible for all training, and is also closely involved with the Operations Team, developing procedures to effectively rollout, implement, and support all new initiatives.
Pam MeadorDirector of Human ResourcesPam came to InterMountain in 2007 with 20+ years experience in payroll and human resources. She began here as a payroll associate for all of the owned properties, and after 1 year, stepped into the human resources role as Human Resources Manager. She has now taken on the role of Director of Human Resources. Pam believes the key to having successful employees is in providing them with proper, ongoing training that is job-specific. She also believes in the importance of showing support and encouragement to all of our employees, and recognizing those individuals who really “shine”.
Nan CummingsDirector of OperationsNan Cummings began her career with InterMountain in 1991, and during those 21 years she has been involved in many different areas of the company. In her role as Director of Operations, she strives to keep the InterMountain family culture intact as the company continues to grow. However, she realizes that bigger isn’t always better if we lose sight of our core values, which she believes makes us a unique management company.
Dewey WeaverOwnerFounder and sole owner of InterMountain Management, Dewey entered the hospitality industry at the age of 11, and has held jobs in every aspect of the business. His experience as a former dishwasher, housekeeper, front desk clerk, manager – and hotel property owner – gives Dewey the ability to oversee operations from every perspective, and maximize results wherever possible.

Culture (1)

Careers with InterMountain ManagementThere are many reasons you would like working for InterMountain Management. While we believe a job well done is its own reward, we also realize that benefits for full-time employees like health insurance, vacation time, and competitive compensation are valuable incentives. We want our employees to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate offices.
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InterMountain Management